We aim to process and dispatch all orders within 1-3 business days (excluding weekends and public holidays). Delivery times vary depending on your location and the shipping method:
You will receive a tracking number via email once your order has been dispatched.
Delivery Charges
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may apply to eligible orders.
International Shipping
We ship to select countries worldwide. Delivery times and fees vary—please check at checkout for details. Note that customs fees or import taxes may apply, which are the customer’s responsibility.
- If a delivery attempt fails due to an incorrect address, you may be charged for re-delivery.
- To change your delivery address, contact us immediately at returns@golondoner.com if your order hasn’t been dispatched.
Returns Policy
We accept returns within 30 days of delivery for unused, unopened, and undamaged items in their original packaging.
How to Return an Item:
- Contact us at returns@golondoner.com to request a return and provide your order number.
- We’ll provide a return authorization and instructions.
- Pack the item securely and include the original receipt or proof of purchase.
- Ship the return to the provided address (return shipping costs may apply unless the return is due to our error).
Refunds
Returns Policy
We accept returns within 14 days of delivery for unused, unopened, and undamaged items in their original packaging.
How to Return an Item:
- Contact us at returns@golondoner.com to request a return and provide your order number.
- We’ll provide a return authorization and instructions.
- Pack the item securely and include the original receipt or proof of purchase.
- Ship the return to the provided address (return shipping costs may apply unless the return is due to our error).
Refunds
- Once we receive and inspect your return, we’ll process your refund within 5-10 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent).
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 3 days with photos of the issue. We’ll arrange a replacement or refund at no extra cost.
Need Help?
For any questions about deliveries, returns, or refunds, contact us at:
📧 Email: returns@arobei.com or use the following contact methods by clicking on the icon on the right.
📞 Phone: +44 330 043 7866
